Posted: March 3, 2021

News

Heritage Crossing Receives 2021 Customer Experience Award from Pinnacle Quality Insight

Award-Winning Assisted Living and Memory Care at Heritage Crossing

Heritage Crossing is proud to announce both the Assisted Living and Memory Care Neighborhoods have received the 2021 Pinnacle Customer Experience Award. The award was given based on what residents and their families had to say about our customer experience.

Get to Know Our Assisted Living Community

At Heritage Crossing, we’ve put a great deal of thought into the creation of our Assisted Living neighborhood and our Rhythms Life Enrichment program. We aren’t like the typical senior assisted living communities in Heritage Crossing. You’ll note the difference even before you enter, as you take in our picturesque location in the beautiful community of Akron, Ohio. We are fortunate to make our home in Summit County, with its welcoming climate, beautiful gardens, and amazing parks and lakes.

Get to Know Our Memory Care Community

We’ve carefully designed our Memory Care community in Akron to provide Alzheimer’s and dementia care in a way that fosters dignity, a sense of value, and personal growth. Through the Rhythms Memory Care program, our care partners form deep, personal relationships with residents and are able to identify unmet needs and focus on what is possible. Our team members understand that each person living with dementia is walking their own journey and meets them where they are with individualized memory care, support and understanding.

If you have any questions, you’re always welcome to contact us about the warm and friendly atmosphere of our community.