Updates on Safe Visits
Effective June 10th, outdoor family visitation at Heritage Crossing will be allowed. As we have remained COVID-free throughout this pandemic, the state is allowing for limited, open-air visits. The safety of our residents, families, and staff members is of the utmost importance. We are all looking forward to welcoming our families back to visit their loved ones, as well as having the chance to see everyone that is a part of our Heritage Crossing Community.
In accordance with all state, federal, and CDC guidelines, certain measures will be taken to ensure safety and sanitation. Visits will be 20 minutes in length and by appointment only, which you can schedule by calling the concierge at 330-679-8472. Guests will have their temperature taken, wear masks, and use an alcohol rub before and after each visit. Guests must sign our visitor agreement in accordance with the CDC guidelines for visitation in long-term care facilities, and the risks associated with such visits.
Guests and visitors must remain at least 6 feet apart from each other at all times. You may bring items of personal significance, such as food or gifts, and items are subject to being sanitized. In the event of inclement weather, visits will be rescheduled. At this time, we may not invite visitors under the age of 12.
Our community continues to operate under the CDC restricted status but a newly formed Health and Happiness committee is evaluating how we can better balance crucial required health protocols with the mental well-being and happiness of residents. We will have more updates soon.
New Procedures for Health and Happiness Visits
We are excited to share some good news. As many states are moving from “Stay at Home” to “Safer at Home” restrictions, Christian Living Communities-Cappella’s leadership team has been working to distill directives and evaluate procedures in order to strike a balance between the crucial need to maintain the physical health of residents with mental health that leads to happiness.
We have developed new procedures pertaining to in-person visits via a plexiglass divider, self-isolation after essential appointments, residents who are able, to drive themselves to essential appointments, and excursions, which vary by community based on virus activity within the community, state regulations, and level of care. In all levels of living, state directives supersede new procedures. Information on what we are preparing for residents and families was shared at our May 28th Family Town Hall Webinar which you can view here.
This is an unprecedented time, and every decision we make is with the health and happiness of residents, families, and team members in mind. We are diligently planning, resourcing materials, and training staff on the new operational procedures. We appreciate your patience and understanding as it will take some time to implement these new guidelines. Please contact us at email@example.com with any questions.
While we are overjoyed that residents can enjoy greater freedoms and in-person family visits, we are still facing a virus that disproportionately affects older adults. We ask that everyone continue to do all they can to stay healthy and be mindful of the risk of exposure to this virus. Residents must stay well for our community to be well.
Thank you for your continued support as we celebrate residents and families as they make new memories!